Randy was amazing to work with. We had quite a few people come up to the door after a hail storm. But they all seemed like storm chasers and just wanted money. Randy seemed like he genuinely wanted to help. The company dealt with everything involving the insurance company. Which honestly was the most confusing part of this so the help there was tremendous. Once the crew came, they replaced our roof within the same day. We couldn't recommend this company enough.
A representative from Advocate Construction came strolling down our driveway after a hailstorm. If I knew then what I know now about this company I would have had the police remove him for trespassing. I’m 72 years old and I have never worked with a more deplorable company. The shingles were laid way out of scope according to the manufacturer’s specifications; their solution, to have the manufacturer give us a waiver for when this becomes an issue. We will see how this works out. The first rainstorm after the shingles were laid the rain literally poured into areas of our house. Other areas, especially around the chimney, soaked through our attic and our wood in-laid ceiling in two rooms. This soaking spread as the months wore on. We had an interior wall begin to break apart from being rain soaked…rain eventually led to melting snow. At first we were told by every representative they sent out there was not a problem with the job. Eventually, after numerous videos and pictures they said they would repair the work. That took approximately six months and a lot of internal damage before they made the roof repairs. Over a year later they finally repaired the internal damage and while I’ve been steadily cleaning up the fine yellow dust that continues to settle due to our wood ceilings needing to be completely sanded, the repairs seem to be holding. Next, almost immediately, came their strong-arm tactics to collect the remaining amount due that had gone from $6,200.05 to $8,200.05. without receiving an invoice I received a call from in attorney in another state demanding I pay this immediately. Since I had never received an invoice and had to ask the attorney to lose his attitude (he didn’t) I decided it was potentially a scam call. I contacted advocate construction inquiring with regard to that since I had no invoice. A few days later Matt came strolling down our driveway, invoice in hand wanting $8,200.06. I had recently contracted COVID, warned him of this yet he wasn’t concerned. He insists the additional $2,000 is our deductible. It appears Advocate (bizarre name considering they are anything but advocates) feels you should pay your deductible to your insurance company and then repay it to them. I wonder about the legality of this and since I am filing a complaint with the Better Business Bureau, Wisconsin Department of Labor (to address that none of the roof installers were “tied-off”) and Consumer Protection, and several other agencies perhaps I’ll find out. Irregardless, we have full replacement coverage through our insurance company so $6,200.05 is what they will be receiving. Advocate finally agreed to the $6,200.05 final payment. We are waiting for a paid in full invoice and lien waiver. I want to also mention the mess the roofers left behind. I spent a month at least cleaning up shingles (some that damaged plants around the house), picking up nails (we have a dog and did not want him stepping on those), staples, beer cans (which I did report to Advocate), wrappers, etc. we also had nine additional bundles of shingles sitting in our driveway for over six months. This made snow clearance and car backing out difficult; nor did we receive any refund for these unused shingles. One of my highest concerns was that at no time did I see any roofer “tied off”. We have a very steep roof in back and if anyone were to fall off that it would probably result in death. I have videos, pictures, all texts, emails, even a letter from their attorney asking for my patience in getting the inside repairs done as proof of this. My husband and I struggle to give Advocate Construction even one star approval rating.
I recently had the opportunity to work with Advocate for a new roof. In particular I had the pleasure of working with Tim. Tim was amazing! He was easy to work with, communicated very well and helped me along every step of the process. His performance was definitely reflective of how the company operates overall. The team the installed the roof was fantastic, and very quick. Tim and other members followed up promptly, when the roof was complete, in order to assure everything went well. Five star experience and highly recommended!
From the very beginning to the very end, every person I spoke with, was very helpful, addressed my concerns and took care of any issues that were had at our house. This was quite different from the first roof. We had put on only six years prior. it was very disappointing to have to put a new one on that quick.I can’t remember all the gentleman names but everyone that I spoke with was very very nice. We were able to go away on a vacation and they did the roof while we were gone. Everything was left cleaned up and anything that wasn’t ,was fixed .Thank you again to all the gentlemen at advocate construction.
Peter and Angie A Stephen Rodriquez from Advocate Construction. We highly recommend Stephen who did an amazing job in explaining our roof and siding on our house. Stephen explained how our roof and siding were severely damaged from hail. After we knew that we needed to go ahead with replacing the roof and siding, Stephen was extremely helpful and patient helping us with full process in speaking with our home insurance. We had a conference call with the insurance company, which was very helpful! He explained the situation of both the roof and siding. Once we were approved for a claim with the insurance, he explained the entire process of replacing the roof and siding. He stayed connected with us throughout the entire process and he always answered questions we had. He made the entire process smooth and hassle free. We would recommend Stephen and Advocate Construction for your roofing and siding needs. My husband did let several of our neighbors and friends know that he was extremely impressed with Stephen. Several of them did contact Stephen and they were also pleased. Advocate Construction is extremely fortunate to have a great employee that is friendly, personable, and truly knowledgeable. Our roof and siding look great!
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