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Words cannot describe the professionalism, attention to details, and responsiveness IcyHot founder Hector gave to us! We were referred to him by a friend as the big box HVAC companies were unresponsive to our lack of heat. Hector answered us immediately, came out to our house within an hour for a quote for a new boiler, and installed the next day!!! He would not leave our house on day of install until we had fully function heat. Words cannot describe the amount of faith and hope we put into Hector and his crew to come to our rescue as our home was without heat and 55 degrees (of note the "big box company" had over a week and did not even provide us with an install date....so yes! we were without any head for over a week until Hector came to us!). The next day he and his crew installed our new boiler, ensured everything was fully functional prior to leaving, even went above and beyond to clean out our 1906 pipes/plumbing which is above and beyond the quote (and didn't charge us extra!!!!). This is the first time in 15 years of using a "big box" company that we actually have equal heat on our second story which mirrors our first story! Again....words on this review cannot describe our extreme joy and "warmth" with Hector's professionalism, responsiveness, and HVAC expertise on what our unique 1906 plumbing needed to guarantee us heat and peace of mind. Highly, highly recommend to all!!!!!