1229 S Main St, West Bend, WI 53095, USA

About BP

3.7 / 5

from reviews

    Benjamin Boettcher
    January 19, 2024

    Unexpectedly great service/ follow up from management. I had stopped here to use my fuel points, and fill up my truck with diesel. (.60 cents off per gallon) The pump i used was broken/ would not continue pumping regardless of how i held the trigger. I had only pumped 2 bucks worth of fuel due to the broken pump handle...but hanging up the pump results in a loss of fuel points. (They're good for one transaction). I had brought up the issue with the staff and he took my name and number. He also closed the pump. To my surprise the manager had the employee contact me stating they would issue me a refund for the lost points. (Refund was $13.55) I appreciate the follow up from the management team and the employee for following through.

    Joesph Flatbush
    May 21, 2022

    Jeremiah needs to learn customer service skills. He needs to learn to be friendly, smile he works in a customer service position. Waited to pay for gas, get tickets, snacks which were all up at the register he saw me waiting to check out he did not say anything or acknowledge me or kindly say one minute he glared at me went to other side to do things, then even went in the back, looked at me, I waited. I said I am ready, he says nothing he literally stands there doing paper stuff sir you have a customer, actually you have a few customers here. He comes over, still says nothing I was very polite when I should have told him how rude he is. He never said anything, did not ask me did I want a bag, did not say thank you, did not apologize. I said thank you he glares, I said thank you again he says nothing. There was another gentleman outside complaining to another a taco bell worker who was getting gas at the pumps about how rude he was, maybe he did not speak English. If that's the case he needs to speak it to work there. If you don't like your job get another. Leave your issues at the door, put on your work face. You can't work in customer service if you have no customer service skills. Do better west bend.

    Michelle Steffen
    November 07, 2020

    Before I worked here I always had good customer service and excellent customer service meaning some people were good but some were excellent.

    Laurie Dietenberger
    May 04, 2019

    Clean & friendly!! Can get your propane tank filled here also😁

    Harry Weeners
    July 04, 2016



    Our Address

    1229 S Main St, West Bend, WI 53095, USA

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