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My home warranty company assigned Carl’s plumbing to repair a leaking pipe in August 2022. They allowed this project to drag on for months with very little communication. The city needed to remove a tree to access the water cutoff, I was under the impression that they contacted the city. After months of not hearing anything, I was told I needed to call to get the access cleared. From there it continued to go downhill. They then told me that I had to pay $100 for them to come back out to complete the work because they had already been to my house. When I asked for the document that I agreed to pay for additional visits, they called my warranty company stating that they couldn’t complete the work because they didn’t have access. Even though I called them to tell them the City completed what they needed to. They are rude, unorganized and unprofessional crooks that take advantage of people. What took my new plumber less than a day to complete, Carl’s plumbing had me waiting 5 months. Do not deal with them, request a new company immediately if going through your home warranty company.
Carl’s Plumbing was sent to us through our Home Warranty. The plumber was a young guy. He decided to try to carry a garbage bag full of water. He spilled all that water all over our kitchen floor and down the basement stairs. The water went through the floor to stain and damage the ceiling tiles of the floor below. Carl’s will not return our phone calls. We have called multiple times and left multiple messages. A manager is never available and never returns the messages that are left. We will be forced to hire an attorney to handle our concerns with Carls Plumbing. We have significant moisture in our kitchen floor which will most likely lead to mold. We DO NOT recommend Carls Plumbing to anyone. We also have to report them to the BBB.
I will update again after installation. Update: They called to set appointment. 48 hours until install appointment. 8 days with no hot water is still too much, in my opinion. We were assigned Carl's through our home warranty. Our water heater needs replacing. We did have to wait 1 day for hsa to approve the replacement. We've been without a water heater for 6 days. My husband called to follow up, he was told, they won't schedule an appointment until they have the water heater. We have 3 small children at home, and no hot water. With any other company, we would have had it replaced same day, or next day. I understand they are busy, but they should have a pad in their schedule to allow for emergencies. We've also heard everything from, they have it stock, to it's in our warehouse. So, I'm not loving the lack of transparency. It's not like it's summer and I can throw my kids in the lake or pool to get them clean. Please consider any other plumber. -From a frustrated mom who needs hot water.
They called and set up an appt within 24 hours of my call for a non emergency issue. Chris came out was very helpful, friendly, and professional. I really appreciated his help and plan to ask for him should I need plumbing services in the future!
Carls plumbing have been assigned to fix our plumbing issues by our home warranty company for the past 6 or 7 years. Every plumbing job was done very well in a highly proficient manner. Today we had one of their staff named Tony to look into a sump pump issue. As the pump was tightly installed next to the dryer, we had to move the dryer so he can get to the pump, only to discover that the dryer vent pipe was worn out. He was so kind to help us fix the dryer issue even though this was not why we had him come over for. Thank you again Tony, we highly appreciate what you have done for us.