Our sump pump quit on us at 3am on a Sunday. After contacting our home warranty company, I called Carl's to inform them of the issue since they were the ones dispatched to come out. I had issues with the home warranty process but Paul from Carl's quickly assisted in getting things rectified there. Within the hour, Paul was at my house. Some quick troubleshooting and he had a new sump pump installed and everything working as it should. Because of the amount of rain we had been receiving and with more on the way, he literally saved my basement from flooding. Paul was great to work with and I can't thank him enough for everything he did. Thank you Paul!
I was a little nervous to work with these guys after seeing the reviews. But overall not bad, got the new water heater installed. They let me know to change the wiring, and that I could hire an electrician, or if I felt comfortable, I could do it myself. I did it, saved me a good chunk of cash. The plumbers were what I expected, you're handy man type, nothing negative to say there. Nice enough guys here to do their job. The one downside I can say would be the additional fee for using a card to pay. I get it, they have to call in, but phone card readers would make it pretty easy. Maybe even cheaper.
If I could rate less than one start I would. Had a plumber scheduled to come to my house and run a new gas line for a stove. 2 hours before they were supposed to show up I got a call saying they would be charging me $400 that WOULD NOT count towards the final bill just to send someone out. The original price quoted for sending a tech out was $100. Don't waste your time or money.
Very poor quality of service..!! Totally irresponsible.. They open a toilet detached it then remove wax ring and just leave that with installation/modification issue as there is a 1ench gap and we need to ask warranty it cost $350(This might be resolved by an extension ring). and just put as it is.. now my house is having sewage gas issue.. Bathroom is a gas chamber and we locked it. We can't go inside.. Did you not aware of sewage gas issue if you keep the thing open? Almost 4 days now..
James, our technician, was excellent; very professional, knowledgeable, and friendly. He made sure he keep working until everything was in perfect working order. Thanks!
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