Our sump pump quit on us at 3am on a Sunday. After contacting our home warranty company, I called Carl's to inform them of the issue since they were the ones dispatched to come out. I had issues with the home warranty process but Paul from Carl's quickly assisted in getting things rectified there. Within the hour, Paul was at my house. Some quick troubleshooting and he had a new sump pump installed and everything working as it should. Because of the amount of rain we had been receiving and with more on the way, he literally saved my basement from flooding. Paul was great to work with and I can't thank him enough for everything he did. Thank you Paul!
Carl’s Plumbing was sent to us through our Home Warranty. The plumber was a young guy. He decided to try to carry a garbage bag full of water. He spilled all that water all over our kitchen floor and down the basement stairs. The water went through the floor to stain and damage the ceiling tiles of the floor below. Carl’s will not return our phone calls. We have called multiple times and left multiple messages. A manager is never available and never returns the messages that are left. We will be forced to hire an attorney to handle our concerns with Carls Plumbing. We have significant moisture in our kitchen floor which will most likely lead to mold. We DO NOT recommend Carls Plumbing to anyone. We also have to report them to the BBB.
Carl's Plumbing contacted me quickly, their scheduler was friendly, and a plumber came on-time within the same week as my call. The work was done quickly and neatly and the plumber showed all the work to me afterward. Great job!
If I could rate less than one start I would. Had a plumber scheduled to come to my house and run a new gas line for a stove. 2 hours before they were supposed to show up I got a call saying they would be charging me $400 that WOULD NOT count towards the final bill just to send someone out. The original price quoted for sending a tech out was $100. Don't waste your time or money.
I’ve never had such a poor experience with a plumbing company. Unfortunately, my home warrant uses them and so I had no choice but to go through them twice- both with awful outcomes. The first time they misdiagnosed the issue. I had a different plumber come out who corrected their mistake. On the second occurrence they left within 5 minutes of arriving at the property even though I asked for a curtesy call when the technician would be on his way so I could know to be there to let them in. The office told me that I am to be at the property for 4 hours waiting for the plumber to let him in right away. They do not do currency calls to let you know they are on their way. Laughable. Also, the front desk people ignore phone calls for upwards of several hours so, don’t bother calling. Awful service. Go with someone else and spare yoyrself the trouble.
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