I stayed here for long time because of my traveling and some business, and they gave me an amazing room! Room was large enough and bed was really comfortable. They provide free breakfast every morning 7 am to 10 am and breakfast was okay. I hope they will have more options (more food) instead of almost same foods every day. Also, I could smell a lot and strong smell of cigarettes almost everywhere on hallways. I think they will need to do some deep cleaning to remove these smells. Also, you can hear some noises sometime through out walls. Staffs were nice and they were respecting to our customers. Positive Things: 1. Room 2. Staffs Negative Things: 1. Smell of Cigarettes 2. Breakfast (More foods options) 3. Noises Total Score: 3 Stars
This place is a dump. Hairs in our beds, we had to have them change the sheets before even thinking about sleeping there. Building is run down in general. Blood on the ceiling in room. Room details are absolutely incorrect. I wouldn't recommend staying here to anyone, not even my enemies. not to mention front door of hotel has no lock and paper towel stuffed in the lock hole.
Let me start with something positive. It was very close to the stadium and they had a van to drop you off within 2 mile and pickup. This hotel is terrible! Its filthy! I was there to 2 other couple. We all had roaches in our room! It had a stinky smell. Electrical outlets were exposed. The safe was so dirty, it didn't look like it was ever cleaned. The air conditioner units were dirty, the table, the bathroom had hair on the toilet and floor. the doors in the room were peeling the baseboard was filthy! I think people are living there. The housekeeping staff were rude. I must add the Manager Patrick was nice, but he only took half off for stay. If I had time I would have went to another hotel, but we didn't have enough time. Basically, they need new staff and deep cleaning of the entire hotel. Customer service must improve!! I forgot the hotel smelled of Weed, I thought the hotel was smoke free?? I'm just so disappointed and disgusted!! No i didn't expect a 5 star hotel but i did expect to stay in that type of environment. I just praying that i didn't bring any roaches back home. They need to shut down and call out an exterminator ASAP. I want a full refund!
Starting with the good; staff were nice and we were able to check in early which was fantastic. The hotel is close to the fiserv forum and a lot of restaurants and they have a shuttle but we never used it. That being said, the negatives far outweighed the positives. The room was filthy, especially the bathroom. There was blood on the toilet seat and the shower was moldy and slimy, and the entire bathroom just smelled like feces the entire stay. The shower SOMEHOW never got warm despite there clearly being hot water going to the sink. This wasn't a matter of checking in before the crew had time to clean either, the hotel was far from capacity. Our stay was short so we didn't think it worth it to switch rooms, but we shouldn't need to switch rooms due to BLOOD AND MOLD. We were just lucky I always carry alcohol with me. At least the AC unit worked.
Stayed here for the Blake Shelton concert, very close to the location. Is surprising is so close but the neighborhood next to hotel does not feel safe. The hotel is rundown, the entrance has a shutter glass, bullet holes. The door is no lock. When you arrive behind the front counter smells like rotten eggs. It says no smoking but the entire building smells like cigarettes. The rug is old and it smells, the elevator is dirty. The room was very small, the bottom of the bed has a metal piece that we kept hitting while walking. In the morning we wanted to go down for breakfast and there was nothing just eggs, biscuits and gravy, the cook was wearing sweat pants and hoodie. We skipped breakfast. Went to the front desk to check out but they were too busy discussing who will clean the rooms this morning. I stood there for 10min and no one acknowledged me. So I just drop the key and left. Just wanted to get out, since couldn’t really sleep, you can hear everything from the other rooms.
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