Not recommended!!! I original called Gene Wagner for the camera for my sewage but they ended up snaking the pipe, I knew it was collapsed and broken but don't know where but he tried to snake it, I was able to pinpoint the location of the broken lateral through snaking so I guess that's fine. But when they got here I got a random call on my phone but I ended the call because the person was there, I received that call at 11:54am. When he was done packing and stuff into the truck, I looked at the time and it was about 1:05pm, I went up to grab my checkbook and quickly came down but I had to wait, he took another 10 minutes sitting in the car issuing the invoice and finally came out at 1:15pm which is when I signed and paid. The hour "worked" came back two hours starting at 11:15am to 1:15pm which is ridiculous. They said worked hours included travel time too but their address is literally 5 minutes away. So when the time they started heading to the site 11:15am I should be able to meet with them at 11:20am NOT 11:54am. For the time worked they charged me $150 an hour * 2 hours = $300 which is correct but because they were here for only an hour and 20 minutes, which means I'm paying for 40 minutes unaccounted for. For those who say "really? only 40 minutes, you're being ridiculous" just note that those 40 minutes that were unaccounted for cost me $100 for zero work. No honest work or ethical here so I would recommend moving on to another company.
I made an appt one week out. The morning of was a no show. I waited an hour then called the main office, they said he should be on the way and I hung up. They called me back saying he was at the wrong job and I would be next. I did appreciate the honesty about the situation. 2 hours after the appt the plumber shows, no apology, doesn’t take boots off or cover them and heads to the bathroom. Fixes the leaking toilet but left dirt and wax ring residue all over the tile floor and toilet. The hourly rate is 150$ which is not surprising, but then they charge a gas fee which was 10$ Per mile, they also round up on the hourly charge. After I finished cleaning the floor and toilet, I noticed when he moved the toilet it was scraped across the tile floor leaving scratches that won’t come out. Save yourself a headache and use someone else. If you’re similar to me, I never write a review unless it is worth my time to highly recommend or warn others away.
Working with Gene Wagner Plumbing is fantastic because they have eminent experts on staff. Plumbing is always challenging, but I always rely on their knowledge and am happy with the results.
Very disappointing experience - had them use a camera to record our sewer lateral, only to find they couldn't fit us in, didn't reply to multiple messages and the video didn't have footage which left it useless for trying to work with the city on their damage to our line. We had to pay for 45 min of travel time (despite the fact it is 15 min away from our house). Over $600 wasted.
Fair price. Quality work! While helping my daughter with her first home inspection items, I wanted a licensed plumber to install an updated bathroom sink fixture in an existing, very small vanity with tight access on a 1940’s-era house. The workspace was so small, you could barely collect your thoughts. I didn’t know any plumbers. I relied upon internet reviews to select one. To the rescue came Dave from Gene A. Wagner Plumbing. Dave replaced the old hot/cold under sink shut-off valves with new ones and made easy work of connecting the Moen faucet to the iron pipes in the wall. Dave was gracious enough to offer advice on replacement of the ancient concrete laundry tub faucet as well as the replacement of the hose bib inside shut-off valve and drain. While not urgent, it’s great to know Wagner Plumbing can tackle those jobs when she’s ready. I highly recommend Gene A. Wagner Plumbing Co.
Do You Own a Milwaukee Area Business?
New Customers are LOOKING FOR YOU! If you’re a local business serving the Milwaukee community, then Milwaukee Biz Directory offers you an ideal opportunity to put your business in front of prospective clients AT NO CHARGE TO YOU!
Get more leads, prospects and sales with your directory listing now. Add images and videos too. Be sure to ask about our mailers. For more information on our listings, advertising, coupons and mailers, please contact us today.