Guardian, Inc.

4401 S Kansas Ave, Milwaukee, WI 53235, USA

About Guardian, Inc.

4.8 / 5

from reviews

    Carrie S
    -
    May 03, 2024

    HORRIFIC EXPERIENCE WITH GUARDIAN HOME IMPROVEMENTS FOR 18 MONTHS AND IT'S STILL NOT OVER!! We had a new DaVinci shake roof installed in November 2022. No quality control or oversite of the installation was done by Guardian during or after the installation and there were massive flaws with the installation. We contacted them as soon as we noticed issues with the roof. They did not reply after many emails and phone calls. It took months and us contacting their vendor to finally get anyone to reply or address our concerns. Once they finally had their manager out, they said the issues were purely cosmetic. We forced their hand when we got an independent roof inspection done which proved there were several serious issues, right down to the starter shakes (1st row) being installed backwards. On August 3, 2023 we reached an agreement on which of the more serious repairs would take place, signing a contract with everything itemized. In mid-October, they had a 2 employees out off and on for a few weeks then they disappeared – leaving additional damage to our gutters and newly painted siding and deck. There was no contact from Guardian other than the weather doesn’t allow for them to finish their work. We tried several additional times to coordinate them coming back out. Their last communication was on December 22, 2023 saying they were shorthanded and had other repairs that required their immediate attention. Two weeks ago, April 23, 2024, we sent them another email asking if they would complete the repairs by May 30, 2024 or if they would prefer that we hire another roofing contractor and have Guardian pay for it. Radio silence. This will likely end up in court since they have refused to reply, repair, or provide a concession for the problems they caused with a poor installation in 2022. We will be in contact the Better Business Bureau next. Just a few images below for reference.

    j.a. Fowler
    -
    May 11, 2024

    We asked Guardian for a quote on a relatively small roofing project on our hobby farm. We also contacted three other contractors in the greater Milwaukee area. Guardian’s bid was competitive, the communication was excellent, the workers arrived on time and did an efficient and effective job and cleaned up well. They also quickly and cost-effectively problem-solved with us on a couple of minor unforeseen issues - it’s an old barn so we expect the unexpected. We would definitely hire them again.

    Michael Fabian
    -
    April 13, 2024

    I meet John Jones from Guardian Home Improvements. I had a lot of questions about adding solar to my home. I had a lot of questions and John did a great job of answering all of my questions. We came up with a plan for the future. I am really excited about the upcoming plan and I really enjoyed the professionalism that John demonstrates in his job. we met on two separate occasions, and all of my questions were answered to my satisfaction. I’m having them do some work. They are spraying a protective coating on my roof in preparation for solar. I highly recommend meeting with Guardian if you have any type of home improvement needs, Michael Fabian

    Chris Higgins
    -
    April 11, 2024

    Terrific experience with the team at Guardian. They were thorough to understand my needs and clear on my expectations for quality and cost. John Jones was particularly helpful in his detailed overviews; he laid out specific options and recommended an approach to our roof that fit our immediate need as well as investing long-term. We're looking forward to continuing to work with Guardian on our future home projects!

    Robert White
    -
    December 15, 2023

    We resided our home and after looking at a number of options, we decided to go with Guardian Home Improvement. Very glad we did because everything was first rate from start to finish. Patrick was the initial contact and could not have been more helpful in getting everything in place - materials, colors, price. Yang's crew did the actual job and it could not have gone better. An excellent top notch crew. Josh was the job supervisor and he stayed in constant contact to make sure every detail was taken care of to our satisfaction. Very happy with the job, service and communication. Highly recommend.

    Guardian, Inc.

    Our Address

    4401 S Kansas Ave, Milwaukee, WI 53235, USA

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