About Guardian, Inc.
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Guardian just finished a siding and gutter job for us. We are very happy with the project and would like to call out a few people that made the project run smoothly. Patrick Fay – great / honest salesman, Tracy Reid and John for keeping the project moving and checking to make sure all was done correctly. Would also like to thank Bobby for working on the gutters and getting them in a much better position and functional then they were and so happy they got fixed before the 1st snow fall. The crew that did the siding did a great job, and the house looks completely new.
My project: I was in need of a complete roof tear-off and a new roof installation on both my home and garage roofs. I found their company via the Valpak Coupons. I reviewed this company on line and with the BBB. This is a 5 star company! Patrick Fay from Guardian Home Improvements came out to my home for a roof inspection and quote estimate. He was on time and very polite. He was very helpful by taking pictures of my current roofs and chimney area. He explained the problem areas he noted on the roof and chimney area. Patrick even came back to my home with shingle samples and provided me help picking out just the right shingle for my home. Patrick was not pushy, very honest, thorough and knowledgeable with the information he provided to all of my questions. Patrick has displayed much compassion to my current situation. He followed up with me via phone, text and email from start to finish! Installation Day: The company had a delay on another job so I was notified that my home roofing installation would occur the next day. The crew started at 7 am and finished at 6:30 pm. The crew worked very hard and as a skilled team all day long. They were very careful and particular with their work. They provided quality work! The clean up was very complete on my property when they were done! They went above and beyond throughout the entire day! I do have to note: They initially had delivered the wrong color shingles by mistake. I had notified Patrick and he quickly corrected the situation for me. While waiting for the new shingle delivery the crew was able to keep the roofing project moving along. Even during the installation when I had questions I had sent Patrick pictures of my questions and Patrick responded quickly to ease my anxiety and clarify the installation process. He had followed up with me after the installation and came to my home for a final examination of the work provided. He also had provided more pictures of the completed roof! Patrick's communication style is very special! He cares about the customer's he serves. He displays that he truly respects and values the company he works for and wants each homeowner to receive quality work at a fair price! So thank you Patrick from the bottom of my heart! I truly appreciate you and your company! Guardian Home Improvement is lucky to have Patrick working for them! He is the first person that the customer meets and he does a fantastic job! Take care and God Bless!
We are in need of a roofing company because we are having issues with our 8-year-old roof install done incorrectly and poorly by another roofing company. We had Patrick from Guardian Roofing come out to our home for an estimate. He was on time and very polite. He was very helpful with providing not only the estimate for the issues he had found caused by improper and poor installation on the other roofer's part, but also photos and explanations among other helpful things. He pointed out multiple problem areas and I felt he was very honest and knowledgeable in the information he provided us. He told us specific things he noticed and how Guardian could help us as homeowners on taking care of these things. Patrick was very responsive, polite, and helpful every time I contacted him even after the estimate was completed! We haven't had the work done yet, but I feel that he is a roofer that will definitely perform the job well, of good quality, timely, and honestly telling us as homeowners what is really wrong without pushing a sale for something that doesn't need to be addressed. It seems that he really values his employer (Guardian Roofing) and has done a great job just representing the company in the first steps of the process. We really appreciate his help! Thank You Patrick!
My house was built in 1908 & presents...unique challenges whenever working on it. This project was no different. I'm very glad I hired Guardian for the task. Guardian did not have the lowest bid for the project (2 others were lower) but they did have Keith. Keith is a project manager & he started with a very thorough examination. The exam started with a drone flyover - very cool but more importantly it showed a detailed condition of the exterior of the roof. Keith then went in the attic to exam the rafters & decking. This resulted in a detailed plan for the project. This is important because it insured that there would be no "surprises" (costing more $) once the project was started. The quote given to me at the beginning did not change midstream. It was readily apparent that the work was being performed efficiently by professionals in a timely manner. Once the project was complete I expected to have residual cleaning to perform. It was a pleasant surprise to find this was not the case. My next project will be windows & I'll be calling Guardian for this.
I reached out to Guardian for a roof replacement estimate. I had already received a number of quotes from other roofing companies and had "sticker shock". Guardian came out and inspected my roof and recommended that we use their roofing treatment since the shingles were still intact. This was about half the cost of the lowest estimate I received. They showed me samples of treated shingles and demonstrated how durable they were in comparison to new shingles. That sold me on the product. The work was completed and the roof looks like it was replaced and it is more durable than new! I was given a project manager during the process and had his direct cell number. The work went smooth and I'm a satisfied customer.