Updating: Went from 2 stars to 1, it has been over 3 months since Guardian finally got in contact with me and still no solution. They tried two ways to fix my roof and unfortunately it made it look worse. It has now been almost a month since the last attempt. After not hearing anything from the last solution attempt, I reached out to the Production Manager on 10/9 and spoke with someone else over the phone who said they would talk with the PM and get back to me on next steps and I have not heard back as of 10/24. Reached out last October for a coating to be done on our roof. The up front customer service was great and they came out shortly after initial contact. Once contract was signed and deposit received the communication was poor and I had to keep following up. They came out right before year end and applied the coating. The coating was applied poorly in multiple spots and are overly shiny and can be seen from down the road. The company has been called twice to discuss options and I always get forwarded to production and no one ever picks up and I leave a voice-mail and get told it will be returned in 24 hours. The most recent call was a week ago and I have not heard back. Disappointing after the beginning started off so promising.
Very excited to have new Cericade roof coating applied. Josiah was great to work with, in alleviating my worries. Guardian did an awesome job finding and correcting a leak first. Then cleaning and prepping house for application. The steel siding and new Pella windows were well covered and protected. Roof looks great and get 35 year transferable warranty. Why throw shingles into the landfill when the life can be extended well into future??? Reflects UV light and better for environment. A win-win! Price below a whole new shingle roof.
Where to begin! Out nearly 50k for cedar siding repair and a full painting on our exterior. At the beginning, they under quoted and measured for the siding repair. Within two days, they needed an additional 10k. This was in April ‘22. The expectation they set was that the painting would begin the week after siding repair. Long story short, after months of hounding without answers, the painting was completed in sept ‘22, but not to the agreed upon spec. After another week of painting, they got it right. In Jan ‘23 we noticed all the paint beginning to chip in peel off all over our house. This paint was a 15 year guaranteed ceramic coating the cost us a lot of money. Here we are now still trying to work with this company to get it resolved. Needless to say we are extremely unsatisfied and feel that we are out almost $50,000 and left with a house that still needs to be repainted.
My project: I was in need of a complete roof tear-off and a new roof installation on both my home and garage roofs. I found their company via the Valpak Coupons. I reviewed this company on line and with the BBB. This is a 5 star company! Patrick Fay from Guardian Home Improvements came out to my home for a roof inspection and quote estimate. He was on time and very polite. He was very helpful by taking pictures of my current roofs and chimney area. He explained the problem areas he noted on the roof and chimney area. Patrick even came back to my home with shingle samples and provided me help picking out just the right shingle for my home. Patrick was not pushy, very honest, thorough and knowledgeable with the information he provided to all of my questions. Patrick has displayed much compassion to my current situation. He followed up with me via phone, text and email from start to finish! Installation Day: The company had a delay on another job so I was notified that my home roofing installation would occur the next day. The crew started at 7 am and finished at 6:30 pm. The crew worked very hard and as a skilled team all day long. They were very careful and particular with their work. They provided quality work! The clean up was very complete on my property when they were done! They went above and beyond throughout the entire day! I do have to note: They initially had delivered the wrong color shingles by mistake. I had notified Patrick and he quickly corrected the situation for me. While waiting for the new shingle delivery the crew was able to keep the roofing project moving along. Even during the installation when I had questions I had sent Patrick pictures of my questions and Patrick responded quickly to ease my anxiety and clarify the installation process. He had followed up with me after the installation and came to my home for a final examination of the work provided. He also had provided more pictures of the completed roof! Patrick's communication style is very special! He cares about the customer's he serves. He displays that he truly respects and values the company he works for and wants each homeowner to receive quality work at a fair price! So thank you Patrick from the bottom of my heart! I truly appreciate you and your company! Guardian Home Improvement is lucky to have Patrick working for them! He is the first person that the customer meets and he does a fantastic job! Take care and God Bless!
Patrick has been a pleasure to work with so far on my roof replacement project. He was prompt and professional, and was willing to work with my insurance company on my claim. While waiting on the insurance company, we were expecting heavy rain, and he graciously offered to tarp my roof to keep the water out. I am looking forward to working with Patrick and Guardian on the full project!
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