About Hampton Inn Milwaukee-Northwest
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Lovely hotel very conveniently located near airport. Some nice restaurants nearby. Room was clean spacious with a separate living area. Lovely friendly staff. Amazing fresh breakfast with omelette station. Huge lobby and seating area, nice bar. Amazing value for money too. Would highly recommend. Thanks for making me feel welcome.
Staff is very attentive and friendly. Great complimentary drinks at happy hour and complimentary breakfast. Great staff and management. My husband and I were here 20 years ago with our oldest and loved it then when the swans were there. Bring back the swans!!! We came back this weekend with our youngest hoping to see the swans again. :( Rooms are outdated, no usb ports, and no freezer in fridge. Had to get bags of ice to get the ice cream from melting.
- It was a dark room setting versus modern, light, and inviting. - There was no water available, the shower toiletries (soap, etc) dried me out like never before with no lotion available - room service was not available when needed due to short staffing - when I made a request at 9:30am for the room to be cleaned I was told the request must be made before 8am and therefore would have to wait the next day. - The whole point of staying in a hotel is for convenience and comfort which was not the experience. - No parking was available
I would have given more stars as the building is nice with a nice courtyard lobby and breakfast was decent. Staff was ok, not great but ok. But I stayed here for a work trip and found out many of their facilities are down or broken. Pool and hot tub are not working and apparently have not been working for years. Also there's no laundry room in the building. Very disappointing! I had to pack all my dirty laundry back home with me... That's ridiculous for the kind of money you spend on a room here. Parking is also in very short supply. One morning while taking the elevator down to the lobby I noticed I had a guest on the elevator. A massive cockroach was hanging out with me... Nasty! With some maintenance and bug treatment this could be a pretty decent place but it's sadly in disrepair and apparently cockroach infested.
We loved the sitting area entrance and the bedroom door to close. The restaurant had a limited menu and was overpriced, as was the bar, but the food & drinks were decent, at least. Pay to park here long term and take their shuttle to the airport.