About Hampton Inn & Suites Milwaukee Downtown
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Horrible hotel. Managed horribly and you can tell based on the condition of the rooms, lobby, elevator etc. that there is a lack of care within. Showed up after check in time to be told our room wasn’t ready and to come back. Couldn’t come back cause we had an event to get to so they gave us a lower quality room that was available at the time instead. Expecting a discount or refund I was told the price of this new room tonight is actually more than the room you booked for 2 months ago so no discount. Really!!?!?!?. Scammed out of $$$. Got to the room and found an unmade dirty bed with stains, TP on the floor and hair in the shower. Call the front desk to have the issues taken care of and got a knock on the door 10 minutes later. I WAS HANDED A NEW SET OF SHEETS TO CHANGE THE BED MYSELF!! I couldn’t believe it. Please please please save your money and stay literally anywhere else!
The room was good for the price you paid. Stayed in a one bed suite. Beds are clean but the pull out bed should not be considered if you're looking to book for 2 adults and 3 kids. The pull out was not comfortable. The location is two blocks away from the Milwaukee Sports Center and one block away from 3rd St Market. We enjoyed our stay.
Do not stay at this hotel. I am shocked that this would be considered a Hilton hotel. We had a group of 8 families, and no one had a good experience. Broken windows, lots of rooms in our group were missing smoke detectors (as in the were pulled off of the ceiling) , TVs not working, lights not working, toilets not working. In general the hotel was not clean at all. We chose this hotel specifically for the pool that is advertised on their website, the pool is empty and we heard different stories from different employees as to why, including under construction, hasn’t been used since Covid. We should have read the reviews.
Terrible hotel. The pool is closed even though advertised on the website as an amenity. It has been closed since covid. Our room was freezing and had an access panel to the utilities open where cold air was pouring in. The room itself was old and musty and had a smell as such. There is no parking with the unit and no valet. This is is a disgrace to the Hilton chain.
We stayed at this downtown Milwaukee hotel for the annual shamrock shuffle happening nearby. The overall experience was less than ideal. We arrived at the hotel and the front doors were locked, staff kept directing us to use the door that was locked until they eventually realized the door was not opening for us. Once they came to let us in they checked me in. They just handed me the room key and told me my room number. They did not mention anything about the hotel amenities or check out time or the Wi-Fi. We quickly learned the hot tub and pool were closed. There was no mention of this prior to arrival and this was the main reason for picking this hotel. After checking in we used the bathrooms off the lobby and they were very dirty, no soap, no hand paper towels. Additionally, the main elevator off the lobby was broken. We went to our hotel room which was pretty clean. However, one of the lights was burnt out, tv remote was barely working and the bathroom fan and light were also out. Aside from the broken things, the room was clean. When it came to checking out we were asking if the hotel validated parking or if we could pre pay, but the front desk worker looked confused and just told us to pay at the parking gate.