I have been traveling for 3 weeks, 11 states, and countless hotels. Staying here has made me so happy this Milwaukee my new home; and that this hotel is relatively close to our neighborhood. I know when I book this place for our family that they will be very well taken care of. I checked in 12 October, with Heather, and everyone at the front desk (especially last night) and the resturant have been exceptional. Our waitress at dinner, Kianna, was a patient angel as our five year old struggled to read and choose, and eventually fell asleep at the table before I got to eat. This mornings breakfast was not only delicious and VERY VEGETARIAN FRIENDLY! Which is a necessity for my kid - but was made extra special by the wonderful and gracious staff. I watched a customer be very rude to Simona, and she handled it with kindness and grace; as an Operations Manager of a multi location food service business I can honestly say these are exactly the kind of employees I look for in my own hiring. I plan to use today's rude customer interaction (as an example of a perfect response) in my next meeting. What a wonderful, accommodating, staff. Everyone here is exceptional to the point that you could, if you were so inclined, miss the fact that every one of them is clearly giving 110%. I wish I could give this hotel a ten out of five. Finally, special thanks to Becky and the shuttle guy (I'm sorry I missed your name) for being so very helpful!
I get to Milwaukee pretty often for business. I had always stayed at a different hotel, but last year I stayed at this Hilton Airport in Milwaukee for the first time. I should not have been traveling. I had a hip replacement the week before, but business was calling and I had to get to Milwaukee. I was on a cane and very uncomfortable. Becky was the host at the desk. She was so caring and welcoming. She could tell walking was a struggle for me, and did everything she could to make sure my stay was as outstanding as possible. I have never stayed anywhere else since that trip last year. I am here again as I write this review and again I had a couple requests yesterday and Becky will always do anything possible to accommodate. This will always be my choice when traveling to Milwaukee. Great hotel, new, clean and outstanding service. Great restaurant in the hotel. Keep up the great work as you have earned a customer for life!
What makes this location stand out the most to me is the service! As soon as we arrived we were greeted by Jenna Newton and she checked us in at a timely manner, she was the nicest and seemed to always greet guests with a smile! I will definitely stay here again when visiting Milwaukee. The pool was the most disappointing thing, seems like it hasn’t been cleaned in years, just smells of chlorine. The rooms were decent and clean for the most part and sometimes that is hard to ask for at hotels now a days, coming back to a clean bed and restroom was great! It was a nice and quiet hotel with a great fire pit, it was a relaxing stay. We paid extra for the breakfast buffet and it clises up to for 4 people but I wouldn’t not recommend it, it did not have much of a variety or flavor. We also got late night food from their restaurant, the pizza was great and my kid loved their Mac n cheese, we were taken care of by Keanna and she was great and kind! Definitely recommend staying here if you like to not pay outrageous downtown hotel prices but still get a comfortable hotel not too far from downtown!
We stayed at the Hilton Garden Inn while we were in town to see the Milwaukee County Zoo. It was our daughters' (5 and 7) first hotel stay and they enjoyed the experience. Staff was super friendly and helpful. The pool was clean and fun for our kids to enjoy. Room was very comfortable and very clean. We would definitely book our stay here again and would recommend this hotel to anyone.
Doesn't have any USB connection and doesn't include the breakfast. The rest of the things are good
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