About Hilton Garden Inn Milwaukee Northwest Conference Center
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11600 W Park Pl, Milwaukee, WI 53224, USAMilwaukee Biz Directory Review!!
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My room was cleaned ONCE during my whole 16 night stay, even though I asked for cleaning service 4 times. Even when they cleaned my room, it was only partly cleaned... Front desk didn't seem interested helping me with my problem. Every time I asked for cleaning, they said they would do in the next day, but never did... The only time my room was cleaned was when I personally asked the housekeeping staff to do it. Would not recommend this hotel for long stays.... Some of the staff in the front desk was very blunt and not nice. Besides that, food & service in the restaurant is really good.
I am in town for a wedding. Lady at the front desk was rude. I just wanted to check in but clearly I was bothering her. Hotel carpet is dirty, hotel is outdated! Bed is hard as a rock. I always check for bedbugs and found a very large blood stain on the mattress that I have to sleep on. I tried to ask for a new room, lady said she would have to let me know. We are supposed to stay 2 nights, cancelling! I’m horrified!
The front desk staff was abrupt & seemed distracted or upset. Questions were ignored when asked. Right away the impression was given that we were an inconvenience to her. I didn't get a name & no name tag was on display. The room had stains on the floor, bedding was frayed & felt like the soap hadn't been rinsed out. The curtains didn't come together, noise level from other rooms was high & the bathroom floor was sticky. Our bill showed that it was a king bed with a roll out couch. There was no couch. The water bucket had mold in the bottom & on the inside of the cover. We did get another bucket after reporting this which appeared clean. The coffee supply was very minimal as compared to another room occupied by another family member. All in all I'd say that any of the "value" motels do a much better job with cleaning, presentation & maintenance than this facility. The only saving grace here was the breakfast (which should have been a complimentary breakfast at the prices charged per room rates) and the personal running the dining area & kitchen! I believe the dining matron was named "Coletta" and she was very pleasant & helpful. The male chef in the kitchen (I didn't catch his name) was also pleasant & helpful. The food wasn't exceptional but the food chafing trays were kept filled, coffee was hot & the dining atmosphere was pleasant. I am not looking for ANY restitution so don't respond to this. But please look into this for future travelers' to have a satisfactory hotel experience. Thank you!
Overall a good stay. Nothing over the top - compared to some other Hilton properties, it just felt dated. Room was clean, and lit well, just tired. Bath was worn, and need to be refitted. Staff was great. Hall noise at 10pm was a bit, but folks are folks - if they are up everyone else must be up (I was I was working - not the point.)
Attended a meeting. The food was not very good. Restroom was clean but did not have the automatic door opener or the foot opener which made it hard for many people to get into the restroom and the Conference center. Wait staff was attentive.