Upon arrival the front desk staff were so welcoming. Tia greeted us every time we walked by the front desk with an amazing smile. She frequently asked if we needed anything and if everything was to our satisfaction. My parents had an issue in their room with the A/C and they quickly arranged a new room after realizing it was going to require additional work. Melinda was super friendly, helpful, and attentive to moving my parents to a new room. She carefully arranged everything in the new room in the same way my mom had things unpacked in the old room. I could not say enough about the service at this hotel. In other reviews you will see concerns about carpeting or cobwebs on windows... The reviews fall short of highlighting the amazing service, nothing can replace great personalized service and amazing individuals working at this location!!! All areas of the property are mobility accessible.
Had a fantastic experience while staying at this property. Nyisha was the employee who checked me in, and working and chatting with her was great. Easily one of the best customer experiences I’ve ever had at a hotel. The fitness center was very large and spacious, whereas there were 4 people in there all working out at the same time, without stepping on each other (a rarity in hotels). The snacks area was plentiful, and the employees I had during the evening were also very nice in helping me find a good place to eat. I’ll be staying here again very soon. Thanks for a great experience, and keep it up!
The staff here is very helpful and friendly. We enjoyed our two night stay. Brandon at the front desk always said hello and greeted us. The hotel is dog friendly and we enjoyed having our Australian Shepherd stay with us. The exercise are is nice with dumbbells. We were not having breakfast but sitting in the lobby and the breakfast staff brought us bacon for our dog. When we were leaving our room for a workout the housekeeping staff said have a good workout. We had a couple concerns with our stay and Brandon was very helpful and took good care of us. When in the area we would stay here again.
Recently stayed here while visiting our son going to Seminary in the area. We were also celebrating our anniversary, so I let the hotel know ahead of time. They did not disappoint! We were received very warmly by Alex. Her and Jose at the desk were very welcoming. Our room had a very nice view of the river and a surprise bottle of wine for our anniversary celebration! We found all the staff here to be charming and helpful. The Anchorage next door also had great staff and the patio by the river was a great place to spend an evening relaxing. Thanks for a special weekend! Travis and Amber
My husband our daughter and myself stayed there for three nights four days and I have to say we were highly impressed! Everyone that worked the front desk was very friendly and helpful such as Jessica, Mylynda and a few others but I did not get their names. But each and every one of them were exceptional and taking care of our needs. We would be more than happy to stay there again and I highly recommend this hotel if you're looking for a nice and friendly place to stay
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