Upon arrival the front desk staff were so welcoming. Tia greeted us every time we walked by the front desk with an amazing smile. She frequently asked if we needed anything and if everything was to our satisfaction. My parents had an issue in their room with the A/C and they quickly arranged a new room after realizing it was going to require additional work. Melinda was super friendly, helpful, and attentive to moving my parents to a new room. She carefully arranged everything in the new room in the same way my mom had things unpacked in the old room. I could not say enough about the service at this hotel. In other reviews you will see concerns about carpeting or cobwebs on windows... The reviews fall short of highlighting the amazing service, nothing can replace great personalized service and amazing individuals working at this location!!! All areas of the property are mobility accessible.
Recently stayed here while visiting our son going to Seminary in the area. We were also celebrating our anniversary, so I let the hotel know ahead of time. They did not disappoint! We were received very warmly by Alex. Her and Jose at the desk were very welcoming. Our room had a very nice view of the river and a surprise bottle of wine for our anniversary celebration! We found all the staff here to be charming and helpful. The Anchorage next door also had great staff and the patio by the river was a great place to spend an evening relaxing. Thanks for a special weekend! Travis and Amber
My husband our daughter and myself stayed there for three nights four days and I have to say we were highly impressed! Everyone that worked the front desk was very friendly and helpful such as Jessica, Mylynda and a few others but I did not get their names. But each and every one of them were exceptional and taking care of our needs. We would be more than happy to stay there again and I highly recommend this hotel if you're looking for a nice and friendly place to stay
The room was clean the rugs are dirty nasty and need to be shampooed. The bathroom wallpaper under the light looks like they tried to fill it with some white paint or something. When I got to the room the floor in front of the refrigerator was soaking wet with something? The pool is very small only 4 ft deep maybe 12 ft long. The hot tub was even smaller. The workout room was small. The door does not close all the way behind you when you leave so make sure you lock your door. It's not in the best part of town. I had a river view room wasn't worth the money. I stayed for 4 days you have to drive anywhere you want to go. Overall did not enjoy my stay. The back elevator was out of service. I asked for tax exempt did not receive it. I will make a better choice next time I stay in the area.
Loved it. The rooms were clean. The location is wonderful and the water view is beautiful. I love nature. ❤️ Highly recommended. Staff was friendly and fast service. There's a bar, pool and hot tub available.
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