This place and the staff was great! I loved my room. It was comfortable and clean. The fact that they were so nice to our group made it even more pleasant to be there. I was able to check in early without asking, as soon as I arrived to make sure I was at the right place Ms. Tina checked me in and it was around noon. Thank you Hyatt staff for such a peaceful weekend.
The service was great. The manager recommended a restaurant to us and helped us get a table for a party of 5 even though there were no open reservations. Everyone was extremely friendly. My only complaint was regarding the room. There was nowhere to hang clothes, no exhaust vent in bathroom, and I know it's picky but the toilet paper holder was hung incorrectly so the toilet paper roll kept falling off. The bed was comfortable, the room was clean and I liked the nook with the mirror for applying makeup and doing hair - maybe that replaced the hanging storage.
The day staff ladies Lizbeth and Kristina were amazing! They made our stay so welcoming. These ladies went above and beyond for our group! We traveled from Kansas City for the fiesta with a very large group of people. Lizbeth and Kristina helped us with where to go, what to eat and even called to see what bar/ restaurant could accommodate such a large group. We appreciated how professional and helpful they were!
It's very close to the airport, which means the shuttle gets you there or back in 5 minutes. On the flip side, it's not downtown or near anything interesting, but you can Uber anywhere. Rooms, lobby, and hallways are very clean. Staff is friendly. There's a small bar where you can talk with fellow travelers. If you're a vegetarian or vegan, or if you need or want healthful food, there are apples and oranges near the breakfast area. Hotel was quiet during the week. Got crazy for a few hours on Friday night, but I think that was because of the local sports team's victory. No complaints. As a solo traveler, I appreciate places like this that are clean, convenient, safe, and well maintained. Would stay again and recommend to others.
Looks a bit dated. Don't even think about trying to park at the entrance. We had a second floor room underneath a cobbler that was obviously testing new shoes that they built. Best thing about this place is that you're 2 minutes from the airport surface lot. Huge advantage for early morning flyers!
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