Hyatt Place Milwaukee-West

11777 W Silver Spring Dr, Milwaukee, WI 53225, USA

About Hyatt Place Milwaukee-West

4.1 / 5

from reviews

    Joshua McKellar
    -
    December 15, 2023

    In the notes for my reservation, I noted that we would be arriving late. Our flight landed in ORD at midnight, so we were driving from Chicago to spend time with family in the area. When I arrived I was told I would have to wait a while to check-in since they had started closing the books for the night. Not sure what value adding my note added if it was ignored. Getting in late, knowing we had to get up in just a few hours, then having to wait even thought I told the hotel ahead of time I was going to be late was very frustrating. When we woke a few hours later, we showered and noticed there wasn't any shampoo in the room. We didn't have time to run down to the front desk and come back up, so we dealt with it, but again a lack of attention to detail made our entire day a little more frustrating. On my way out, I asked the front-desk to make sure to put shampoo in our room when they cleaned it. When we returned late at night, there was shampoo but apparently they thought we just wanted shampoo. That's the only reason I can think of why they stepped over the dirty towels on the floor to give us shampoo and failed to clean the actual room. When I checked in, they asked if we wanted daily housekeeping. I said we did. Again, no attention to detail. I had to go downstairs, get towels, bring them up, and deal with the dirty ones on the floor in the bathroom. The room was also filthy. There's a weird sticky spot on the floor near the window that was absolutely disgusting to accidentally step on. Just...ick. I'm not sure what they provided for me that first night. I was probably better off just staying in my car. I'd stay elsewhere.

    Jared Williams
    -
    April 30, 2024

    Pretty nice room but the access on the tv was odd. The chrome cast functionality didn’t work and the AV controls for the hdmi access was very odd. Usually a hotel tv gives you access to the ports on the back but this tv had them blocked with a giant mount. So you had to use the AV controls on the side of the wall the tv was mounted to. Not the best user experience trying to get that to work. The bathroom had good water pressure but was out of body wash so that was odd but icily there was a bar of soap in the sink.

    Lesha B
    -
    December 25, 2023

    **1st Visit** Budget Friendly** 18 - 20 Minutes From Downtown. **Free Breakfast (with meat). A fairly stocked Bar (with Bartender), and a TV Cove, w/ Barstools, are all located near the Lobby. You can place an order of food from the kitchen. Very Clean room / bathroom. The Sofa Bed Area has an Entertainment Section. The Staff is Awesome!! Shout Out To: 1) Bartenders: Zach, and Char 2) Front Desk Staff Member: Mia, who helped my with my Early Check In (Over the phone before arriving), 3) the ENTIRE Front Desk Crew, and 4) ENTIRE The Cleaning Staff!! Everyone was extremely accommodating! I'll definitely be back.! My New FAVE!

    M
    -
    April 08, 2024

    I really enjoyed my stay.The staff was extremely patient,and overall responsive,and kind and courteous.Especially,Miss Tina.She was in the kitchen staff,and everyone that worked with her was very professional,kind, courteous and understanding.Dirat class service all the way.Extremely satisfied.I also left out Breanna Jean and Tamia.Lovely ladies with great customer service. Definitely will return there when I am back in town

    Vic V
    -
    January 21, 2024

    Was in town for a family funeral. This place was sufficient and near locations. Several complaints I have is the bed was creaky and one side is too soft so it seems a bit lopsided. Other complaints is it's not in the control of the staff but the guests who brought kids to the place. They need to control their kids as they were rowdy and loud and in the middle of the night ...running around knocking doors and running off.

    Hyatt Place Milwaukee-West

    Our Address

    11777 W Silver Spring Dr, Milwaukee, WI 53225, USA

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