About Hyatt Place Milwaukee-West
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The staff was absolutely wonderful and helpful. I took one star off because the cleanliness of our room could’ve been better e.g. the fabric chair had stains on them. Other than that the bed and sheets were comfy, heating was great, and the Dove products for the shower were fantastic.
Thought was going to be an extremely nice hotel by the pics that were shown. We got there and within the first 2 hrs of being there my car got broke into. My husbands keys were taken out of the car and every thing had been gone through thank god I don’t keep any personal stuff in my vehicle. I was told there was no manager on site until morning this was at 7pm Wednesday the next morning I was told no one would be in until after 9 which was cutting it close cause I had my brothers funeral to attend and I waiting until 930 to be told she’s in a meeting. Then I get a vm left stating she hadn’t seen anything on the cameras dealing with my car and at that point I hadn’t told anyone the make and model of my vehicle. Just asked if we could look at the cameras. Then I call back just to be told she’s in a meeting again. Felt like they just brushed a very serious incident off like it was normal. Mind you it was still day light right by the front door. On top of this happening both the rooms my family had there were dirty. In my dads room was someone’s worn sock in the desk chair. When I was walking back to my room with my daughter the 2 cleaning girls were talking extremely inappropriately. Breakfast was bad the fruit was mushy and most all of the hot food were barely warm. Def would not recommend or stay again
Hyatt Place quality of rooms left a lot to be desired. They need a QA to confirm rooms are cleaned. What appeared to be toothpaste on wall...not cool. Red stained carpet...ewwh, hair on comfortable yikes ...but at least the bed was comfortable to sleep in and free parking
Had to come in here a emergency situation, the front desk lady was very nice the rooms are nice and spacious very clean. We will definitely be back on and it's so quiet if your looking for a little peace this is definitely your place with a touch 🙂 of class.
Horrible experience! I would give ZERO stars for service if it were possible! We stayed there after MY WEDDING. I was told my room would be free due to having a block of rooms booked. WRONG! They charged my card anyways. I called to clear the confusion and was only met with defensive attitudes, interruptions and staff raising their voice! They were completely unwilling to rectify the situation. Horrible customer service. Will never stay here again!