Staff were friendly and helpful. The breakfast offered a good selection and there was plenty of seating. The hotel was clean and comfortable. Rooms needed updating. There were no USB ports for charging and the bathrooms were dated. Only one elevator was working so wait times were long. We enjoyed our stay and offer only praise for the staff working at the hotel.
I went threw priceline to get a cheaper rate. I had called before we left to see if pet fee was one time or every day. Said one time, but didn't tell me there was a $200 deposit on top of that! To get anyone to help you or ask a question you better be a cellphone. Cause that's all they were doing was on their phone's . I was told I would get $75 of my deposit back when check out? Still waiting to see that. Good luck going there. Hyatt use to be top notch name...Not no more. Won't be back.
I would give 5 * but it is May and the heat is still set for the building. Hot and uncomfortable in lobby area in am when sun is steaming in adding more heat. The breakfast buffet was very good and bountiful choices. Charlie and Zavier were the most professional and friendliest of Hyatt staff. They were engaging and genuine. Thanks.
Staff was great! Room was quite possible the worst room I've ever seen in my life. I would never recommend this hotel to anyone. Which is sad because the staff were so nice. Needs a major renovation. Mold, musty, vent in bathroom didn't work and was hanging from ceiling. I believe a formica kitchen counter was used in place of fixing damage in the window frame. It's almost comical how bad the room was. And the cost was comparable to other hotels.
Very convenient and Contempory rooms. Good breakfast and excellent staff. Was disappointed that I had to leave at 6am for a flight before breakfast was served and was told by the night clerk that I could get some grab and go breakfast in the am. However, when I came downstairs, the clerk went to the kitchen, came out empty handed and said nothing was available. Hard to believe that 30 minutes before breakfast was to be served that I couldn't get a muffin, yogurt, bar, fruit or ANYTHING??! Never had that happen at a hotel that provides breakfast.
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