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I booked a King Bed with Club Access room. Prior to coming to the hotel I called and inquired as to what amenities were included with this booking class. I was told on the phone that upon check in I would be given drink coupons and appetizer coupons as well as vouchers for breakfast. Upon checking in there was no mention of any vouchers and when I asked about what I was told on the phone I was made to feel as if I was asking too much to be given what I was told and the person that I was dealing with had to get approval to get my vouchers. I do not feel that (1) drink voucher per person was reasonable since when going to other properties with Club Access you are allowed multiple drinks and food. You should probably in the future give out (2) drink vouchers per person. However on a positive note I did feel that the (1) appetizer voucher per person was good since the portions of the appetizers were plentiful and the quality of them was great. I was also told that the Regency Club is NOT open and there is no definite plan of when it will be open. You probably should not continue to sell this rate if the Club is not open and also if your staff at the front desk does not acknowledge what room class is booked and offer the vouchers to the customer without the customer having to ask and making the quest feel awkward. Currently your property is still selling Club Access rooms. We used are breakfast vouchers at the restaurant without an issue UNTIL we went to check out and I noticed that we were charged for breakfast even though we turned in our vouchers to the host at the restaurant. I then had to spend time prior to leaving your property to speak with the front desk to get the charges for breakfast removed. Hopefully you can use some of this information to make stays for others better in the future.
The room was so cold we had to call maintenance. They told us to just wait. (It never got higher than 69 degrees even with the heater running in high the entire time we were there.) It was the coldest day of the year so there was a reason for it but it was not fun just laying under the covers all day. There was also food from a previous guest I'm our fridge... The gym was nice and clean so I made good use of it and the atrium of the hotel was cool. It's in a good location (I walked to the Canary Cafe down the street for great breakfast) and it's near the river. Overall, I would recommend another hotel in the area but this one was okay in a pinch.
Amazing hotel that has a great location in downtown. It is only a couple of blocks away from the Bucks and a great bar scene. The staff at the hotel are so accommodating. And they are pet friendly and we had no problem staying multiple nights with our Great Dane.
The woman at the front desk was extremely nice. We got in very late and she gave me and my girlfriend extra water. The hotel itself is well maintained and clean. I am only giving two stars however because when we got to our room my girlfriend went to take a shower and about 30 seconds later she screamed louder than I have ever heard her scream. When I ran over there she was trying to run out of the shower and tripped and fell on the floor and she pointed at the ceiling still screaming. I look up and saw a ceiling tile moving as if someone was in the crawl space peeking in. I immediately pushed the tile off but I didn’t see anyone. I got a chair and looked in the crawl space and didn’t see anyone. I end up putting the title back on and sure enough it started moving again… it was then that I realized that something about the hot air from the shower was causing the tile to move. I have attached a video. There is just no way someone hasn’t brought this to the hotel’s attention. This kind of stuff shouldn’t be happening at a nice hotel. Now my girlfriend has banged up knees and both our hearts are racing.
I plan on staying here again had a great time and lots of fun things to do nearby. Room was very nice but could use thicker blankets. They were very thin but overall a great experience at the hotel.