Hyatt Regency Milwaukee

333 W Kilbourn Ave, Milwaukee, WI 53203, USA

About Hyatt Regency Milwaukee

4.2 / 5

from reviews

    wu perry
    May 07, 2024

    5 stars only because of the service was good there. Upon arrival Simone gave me good warm and friendly welcome. Then gave me great food recommendations. Walking score 9/10! Then I had a problem with my AC. I was stuffy and had an itchy throat, stuffy head and headache- couldn’t figure it out. I called for AC service… AC was fine. I then asked for them to check the air filter…. There was about 3-4 inches of dust. They swapped it out, but left the ceiling towels out of place and the temperature taking device in the vents. Luckily, Simone rectified it for me. Then there is Venus the bartender …. She was excellent, professional and made me good drinks. She even experimented with a new drink and that was amazing This was the first time visiting a hotel and I have ever had a desk agent( Simone) to make me feel welcomed and the bartender (Venus) made my experience overlook the issues.

    Terry Corbin
    May 16, 2024

    Just checking in and this is already one of the best hotels I’ve been in. Had a brief snafu with the reservation and Aloha was the most patient and helpful person with us!!! Honestly best customer service I’ve experienced. Rooms are clean, beds are amazing. Located within walking distance of plenty of local eateries.

    stacy marshall
    May 09, 2024

    My experience at this hotel with the customer service was horrible. This Hispanic man was just harassing me and he was very hostile and he single me out of everyone in the restaurant in the hotel. He confronted me while I was talking on the phone with a client for business. I said “I would be with you and just one moment”, he continue to badger me and questioned me and followed me and harassed me while I was trying to get my food he continue to aggravate me and made me feel embarrassed. Finally, he came to my table when I was sitting down, and I was still discussing business with a client and he continue to badger and talk to me at that point I requested to speak to a manager came over disingenuous about my service and I feel that I have been neglected. I would not tell my friends or family members or any business colleague to come to this hotel and stay. It was horrible. The experience was terrible and I was embarrassed because of his behavior, it was unacceptable and he should be reprimended. I asked him for his name as you will see and he back away from me not to acknowledge himself and what he had done. Only a coward would turn his back on a paying customer. I was treated hardly due to my ethnicity. Also, I had to change my rooms due to a very bad mildew, strong older.

    Bassam Alsheef
    May 15, 2024

    The house keeping crew played a little trick! They went into our room and instead of cleaning it, they took the "don't disturb" sign and they put it outside our door so that they don't clean it. Sure we had a lot of stuff but the expectation is that they just empty the trash cans, clean the toilet, change the towels and make the same beds. We don't need them to organize our personal belongings. So I don't understand why they would play this trick. I had to remove the tag and hide it in a drawer just so that they don't play this trick again. Generally, they have an awful room service crew. It's like walking on eggshells with them. They will find any excuse not to clean. Like today the trashcan was hidden behind a suitcase so they just didn't empty it. It's like dealing with children and you have to make everything perfect for them to do their job correctly.

    Maddie Scheunemann
    April 20, 2024

    Chose this location to be in convenient part of town to celebrate a birthday we came here for. Location is great. Many restaurants in walkable distance. Staff were super pleasant upon check in. However our room smells so bad like it has been smoked in that I cannot relax at all. Defeats the purpose of getting out of town for a getaway. I've never had a hotel experience like this before, but the staff said this is normal across the board for all the rooms. Highly recommend avoiding especially if you have a sensitive nose/allergies.

    Hyatt Regency Milwaukee

    Our Address

    333 W Kilbourn Ave, Milwaukee, WI 53203, USA

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