This place is run horribly. We expected a classy, elegant place to be. But we received the exact opposite. We arrived and had to call three times for a hair dryer… which never, ever came. The phone in our room didn’t work, so we had to use our cell phones to constantly keep calling the front desk for the hair dryer. It made us almost late to the event that we came to Milwaukee for. Zero sense of care or urgency. Will never stay here again.
This place is disgusting. Upon arrival, we found several strands of hair on the bedsheets & bathtub. The box spring on our bed was dirty. You could tell multiple surfaces were covered in dust. The front desk receptionist was not friendly. They weren’t rude, they just weren’t friendly. I only needed the room for one night, so I managed but if for multiple nights, I would have left. The only good thing about this hotel, is the location and that’s what you are paying for. Anything else, it doesn’t check the list.
Very nice place to stay. Quiet and Marques at the front desk was very helpful. Maria at the restaurant went beyond making us feel taken care of. All the staff was very polite and helpful. I would stay there again.
I had an encounter with a bartender Named Tommy he was so rude! like wow! i have never had worse customer service like that ever! it was mind blowing.. His manager was all nonchalant about it almost like he was used to it.. The manager showed no concern and let the bartender speak in a manner that i wouldn't even speak to my higher ups in. If you do visit this hotel do not spend a dime at the bar with Tommy..
I have been a valued member since 2017 and have stayed at the Hyatt Milwaukee on multiple occasions. This past weekend was by far the worst it has ever been. The room was not as clean as it has been previously. There was dust on the phone, night stand, and inside of the bathroom. We were given 1 Bath towel and when asked to get more was told by MULTIPLE places they would put in a request and for two hours we waited with no call back, and no towels. I will likely never stay here again.
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