Radisson Hotel Milwaukee West

2303 N Mayfair Rd, Milwaukee, WI 53226, USA

About Radisson Hotel Milwaukee West

4 / 5

from reviews

Erica Litzsey
-
August 15, 2021

Every staff we encountered was extremely friendly and accommodating. The toilet was broken in the room and the phone wasn't working in the room to call the front desk. They did fix it when we left but by the next morning, it was running continuously again and not flushing correctly. The toiletries were not sealed, the bathroom door won't shut with the mat on the floor and the tub wouldn't drain when showering, but the room smelled great and I appreciate the sanitation levels, including the remote being in a bag. Overall, the staff were the best part of the stay.

Lynette Davis
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September 20, 2021

My husband and I stayed for one night this past weekend. When we returned home I noticed my large toiletries bag was forgotten in the room. I had some expensive items in the bag including my dental retainers. I called immediately, left a voice message and spoke to the supervisor of housekeeping the following morning. She told me she had gone up to the room twice to look for it and it was not there. I told her that whoever cleaned the room had to have taken it because it was the last place I used it. She became testy with me and told me the conversation was over and hung up on me. I called the front desk right back. The person working the front desk told me she already had someone staying in the room. I was then concerned about the lying going on because that meant the room, of course, was cleaned before a new guest entered. Why was my toiletries bag not turned in?? And how could the housekeeping supervisor have checked the room earlier this morning if someone was already staying in the room we had checked out of. The lady at the front desk told me she would have the manager of the hotel call me when she got in this morning. Three hours went by and no call. My husband then called to speak with the general manager. She got a three way call going, bringing the housekeeping supervisor into the conversation. When my husband went over the series of events that had taken place the housekeeping supervisor denied that she told me she went to check the room and she denied that she hung up on me!!! WTH! Needless to say we will not be staying at Radisson hotels anymore. The people are dishonest. They don’t seem to care about upholding the hotel name and what it should stand for. I hope the person who has my bag feels really “good” about his/herself and what they did. We are very disappointed in the personnel of this hotel.

Leon Ekkehard
-
November 01, 2021

A little dusty in the corners of the room but overall it is a very affordable place to stay at and the best thing is that it is next to Cheesecake Factory and the Mayfair Mall

Joseph Rutledge
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July 21, 2021

My girlfriend and I checked into this hotel for a night's stay. The interior lobby was very nice. I especially took notice of the clocks above the desk made out of vinyl albums, each one shaped like a major city (still want one - NYC?). The counterperson Cervantes was helpful but had no visible additional staff to assist him. However.... Upon reaching our floor, the smell of damp air seemed to be combined with the smell of Marijuana. The odor was very prevalent and we hurried to the room. One of the first things my girlfriend checked was for bedbugs - none were found. But the phone was completely disconnected, and didn't work. And what appeared as newly installed flooring had multiple gaps in the wood which creaked in a few places. I was disappointed to find no microwave available in the room to warm up our own meals. Instead, there was one [in the elevator lobby]. That blew my mind that you'd have to take an elevator to the first floor to heat up some food rather than in the privacy of a paid room. We couldn't even take advantage of the restaurant on the premises as it was closed (which wasn't disclosed when booking, and were only told once we arrived.) And unless there was a plumbing issue, the drain took forever to remove the shower water. We literally had water up to our ankles while showering (how is this normal?) The next day when checking out, we met up with Cervantes again. There was amiss about our stay experience from him. Again no additional staff to help. Conclusion : It's not a Hampton Inn, Hilton, or even a Best Western, but I expected a bit more for the price and was disappointed by the lack of communication of the management about the hotel's restaurant status as we planned on dining there - forced to go to Jersey Mikes for a meal (which turned out to be a good choice alternative). The floor we stayed on needs better environmental air quality as well as better lighting considering the immense dimness we experienced. Would I stay here again? Not likely if it were to be of any reasonable length of stay. It had more of a [motel feeling] than a hotel where one can truly unwind.

Karen Reedy
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September 12, 2021

Front desk guy was really sweet and offered us free drinks because his computer was running slow and there was some weirdness with our reservation from Booking.com. Moral of the story, politeness will get you everywhere. Room was clean and quiet. Served the purpose.

Radisson Hotel Milwaukee West

Our Address

2303 N Mayfair Rd, Milwaukee, WI 53226, USA

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