Booked 3 night at the Knickerbocker. Overall, a pleasant place to stay. Our experience with the staff was OK. The bed in our suite was not good (very important to me) and overall the suite was clean. We had construction jackhammering outside our room the 2 days we stayed there. A few areas in our room needed cosmetic work (peeling paint, etc). We ended up being very sick the first and second night and needed to leave the third night. There was no accommodating this and they stuck to their no refund or discount policy. Overall, if they're going to be a beautiful hotel getaway with a restaurant and a spa they did not meet my expectations for hospitality, friendliness and environment.
Great place to stay during our Christmas trip. Excellent staff, very friendly and helpful. We've stayed here before during the Christmas time and during the summer months. And we plan on staying here on our next trip. Convenient downtown location.
good location, the room we stayed was very clean. Good food. We will be back.
The rooms were dated, and poorly maintained. The room service is once a week and there was no dishwasher in the junior suite room!(some of them), later I was moved to a room with a dishwasher. But let me tell you the internet is fast.
Love staying in this historic place right downtown! Easy parking and great downtown access.
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